[Resolved]  Eureka Forbes — unethical practice followed by salesperson

Address:

A/07, Bhagwati Park Society, Opp. Raj Chambers, B/H Shardaben Wadi, Maninagar, Ahmedabad, Ahmedabad, Gujarat, 380008

My name is kamal advani. I have purchased dr aquaguard classic plus model in july 2018. My machine was stopped and i requested a technician visit. A technician visited my home and check the machine and he said we need to change the filter and it will cost me around rs.1950/- but i refused to pay because i said at the time of purchase, your representative committed us to provide free 2 services and to exchange the parts including filter in 1 year warranty. He also committed to provide aquaguard protective cover and also provide the water pipe along with the machine. But he never delivered. And you surprised to know, he never delivered a invoice copy to me... I have follow up with him and he provide the invoice copy in my e-mail. I do not have original copy yet.

I have escalate this issue on company's tall free number and they just generate the complaint and told me you will get the response in 24 hours but i have not received any single phone call.

Even service center head not responding my calls.