[Resolved]  Eureka Forbes — unhappy of the product & service

Address:

E-504, Hoysala Habitat Apartments, Nagenahalli, Yelahanka, 560064, 560064

I purchased dr. Aquaguard nrich water purifier on 28.01.19 from one mr. Raghavendra ([protected]) from bangalore.
He, while selling told me that i will get life time free service and the documents to support the same will be made available and a free gift will also be given to me.
Till date i have not received any thing including the invoice for my purchase.
I called the sales person 63 times but no reply from him.
I lodged complaint in you help line 8 times.
Noted complaint nos. Are [protected] dated 21.02.19, [protected] dated 27.02.19 and without complaint nos. At least 5 times.
Every time, i call, they connect me to the escalating team and they give false promise to call me in 24 or 48 hours but never did.
I got a number of one mr. Kumar from bangalore[protected] and called him to clarify my problem but he also stopped attending my calls after 2 dyas.
I want to return the product as the service is very bad and no one is answering my queries nor sending me the promised documents.
Please let me know whom do i contact for my problem.