[Resolved] Eureka Forbes — uninstall machine and bad response from company

Swati Buchade

from Mumbai, Maharashtra

Address:

Bhandup west, Mumbai City, Maharashtra, 400078

I brought Dr. Aquaguard Nrich UV water purifier, but salesman didn't provide proper information about PRV which is required to control water pressure. After buying machine, technician from Eureka Forbes asked me to pay extra 1000/- I asked demo to know water TDS, pressure etc. After checking only salesman suggested the water purifier. Just blindly trusted the salesman company and salesman and did full payment. After 5 days purifier is without installation. After calling call center only false promises. No one really bother if customer is satisfied. If customer buying purifier are they really working. Company is suffering all the time and company do not show any kind of courtesy and professionally. Very very disappointed.

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Aug 13, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Eureka Forbes Customer Care's response Dear Swati,

I'll surely look into this. Please send in your registered contact number/customer ID here. I will have my team connect with you.

Regards,
Piyush

Verified Support

Jul 09, 2019

Eureka Forbes Customer Care's response Dear Swati,

I am still awaiting the above details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Piyush

Verified Support

Jul 11, 2019

Eureka Forbes Customer Care's response Dear Swati,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush