[Resolved]  Eureka Forbes — Unsatisfactory service during extended warranty period-Water purifier

Address:Kamrup Metropolitan, Assam

I have paid Rs.7480/-towards towards extended warranty from22 June 2014 to 21.06.2016 on 11 May 2014. I was assured to change 5 Candles every year. Despite reminding the service providers they have not yet came and replaced the candles. In the meantime there was some problem in the motor and the water filter failed to function. Despite telling the local representatives, they failed to attend the complaint and rectify it.
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Dear Kuruganti Rajakumar, we are sorry to hear about your experience.
We would like to take this opportunity to resolve all the complaints you have.Pease share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
I am one of the customer of AG Prime UV purifier. This is regarding Delay in Getting Proper service from Eureka Forbes.
I have purchased AG Prime UV water Purifier & extended its service contract[ Contract receipt no 10 Invoice no 26644148] on 5/8/16 for period of 5/8/16 to 4/8/17. i am facing the problem with the equipment from last 2 month as it is not working properly.in-spit of too many calls to customer care & raising request i am not getting the benefit of the said contract.
below are the request numbers for your reference [protected] dated 27.3.17 & [protected] dated 13.3.17.

need your prompt service as i have paid 1960/- for the said period to avail the benefit as per your contract.

Hope you will Support for this concern & take appropriate action without loss of time.
if it will not happen on priority request refund of the same.

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