Firstly the product broke down after using it 3 times in period 11 months. As the product was under warranty I raised a complaint hoping for a replacement of the defective product.
The professional visited twice.
In the first visit which was 7 days after the complaint was registered, the professional inspected the product and mentioned that the motor needs to be replaced.
The next visit was after 1 month after 3 escalations on the Eureka Forbes app.
As it took more than a month for the second visit, the warranty got expired because the problem occurred in the 11th month.
Now the professional came with the replacement motor and fixed the new part.
At this stage, the company should have noticed that the complaint was raised during the warranty period and had to provide a pre-approval for the replacement motor. However in this case it was not done. So the professional mentioned that there is no approval for this and removed the newly fixed motor and took it back.
After that there was no update neither from the professional nor the company (on the app).
When reached out to the number on the app or WhatsApp, they mentioned the problem will be looked into at the earliest.
When we try to call the professional who had given his number in case of issues, is not responding properly.
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