[Resolved]  Eureka Forbes — update system, communication gap

Address:	560102
Website:	www.eurekaforbes.com

I just wanted to return an uninstalled machine and order for another one. The customer care team raise wrong complaints. Once the complaint is corrected, they ask to mail. No one gets back after an e-mail is sent. After 10 follow up calls, the msg is sent that a person will come for pickup. Special call is made just to update the contact person number and timings to visit timings but none of those are taken care of. The pick up guy kept on calling only the registered no. And not the primary number also the guy came after 5:15 when it was updated that he should visit between 9 am to 3 pm only. They do not give importance to their customer at all. When i called the customer care again to know why this communication gap was there and why this happened, they reply that " y do you have to worry, dont worry already the pick up has taken place and wait till it reaches warehouse and u get the refund. We cannot tell you why this happened. Even the manager somya speaks the same. She says she doesn't know how to escalate this matter. This is really not acceptable.