Eureka Forbes — UV Prime filter not working

Address:Mumbai City, Maharashtra

Hi, I bought a eureka Forbes aqua sure UV Prime filter in October 2014. From the month of November it started giving bad smell in water. I complained many times, they service many times but till date it is not resolved. Due to that my family suffering from gastric problem. On insisting they given a lab test that there filter is ok but still that bad smell is coming. Now when I asked for replacement then the area manger is saying that he can provide only service so I did not understand what is the meaning of service if problem is not getting resolved. They are just passing the time for my warranty period. I need replacement Please help on this. Below is the Item details: Model: AS-Prime UV Sr.No:[protected] Date of Purchase: 10/2014
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear amit28nov,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
My contact number is :[protected]

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