[Resolved] Eureka Forbes — Very Very Bad Service

nsengupta1

from Delhi, Delhi

Address:

Bangalore, Karnataka

What is the way of getting a better service from this company?? Unfortunately I've bought your water purifier years back and now struggling for service. I've never seen such a horrible customer care and a bunch of guys sitting in the front desk to give fake promises to the customer. I've bought service contract or AMC from you guys and that I've received atleast 10 followup calls to sell that. Now I've called your customer care atleast 30 times to get the service but no luck so far. Whenever I call your customer care they say within 24 hours our engineer will call you...did that happen to any of your customers ever???????? Atleast the feedback I got from the people around me or from my friends is NO. Why you give false promises to your customers???? Hope I'll get some answers here at-least. Thanks, Nilesh [protected]

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear nsengupta1, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team