Eureka Forbes — Water filter Complaint not resolved since more than one month - complaint ID [protected]

Hello,

Myself, Sriramdas Sivasai, I have bought eureka forbes water filter 2 months back and I'm continuously getting issues with the water filter. we are really fedup by facing all those issues. I have raised a couple of issues and directly contacted the eureka forbes installer as well, still the issue remain same.

A month back, I have filed an complaint stating water filter is partially working condition and water is not continuously coming and engineer visited for to resolve the service, looks like instead of resolve, he spoiled the whole unit. after his visit whole unit is dead and its not working at all. later he asked me to raise another request and he visited and told some electronic part is not working and he said, he placed an order for it.

It's been close to one month that I have raised the complaint and still not fixed. I have called and escalated so many times by dailing to customer care number, but still I didn't get any support from them. It really a sad thing that you very great team who cannot even try to resolve it. also its very scary to purchase the products from eureka forbes which cannot run for more than a month and losing the warranty like investigating the issue for more than a month. we cannot tolerate and wait for this much time without water (spending lots money to buy water from outside) . I'm requesting you to please look in to this issue and please allow me to return the product asap.

I have sent a email to Deepa.[protected]@eurekaforbes.com as well and I got a phone call stating that you issue will be resolved within 48 hrs. if not we accept the return and refund.

i have send the email to ceo of eureka forbes as well, but I didn't get any response amount of 8500 is locked