[Resolved]  Eureka Forbes — Water filter model Eternity -poor quality product

Address:

Mumbai City, Maharashtra

Eureka Forbes water filter model ‘Eternity’ On March 14th, I had the misfortune of buying a Eureka Forbes water filter model “Eternity” ( Order No.[protected]. Ever since buying the water filter, the machine has been giving us continuous problems and it has not worked properly and even today the problem continues. I was informed that this is a high technology water filter and the company sales person (who incidentally has not shown his face ever since) persuaded me to buy the machine in replacement for my existing Nova water purifier from the same company. I find that the company salespersons are not trained to handle this new machine as many of them have been struggling for hours to rectify the machine whenever there was a problem. The machine has been fully dismantled many times and major parts like the photo resister, UV Lamp and software have been replaced without any result as the machine continues to give problems even today. Incidentally, the company does not have a system of giving any receipt for the jobs done, so one can’t be sure of what all parts they have changed in the machine. The parts mentioned above are what we have seen the technicians change in our presence. Repeated complaints to the company call center has not resulted in any concrete action. I have therefore asked the company to take back the water filter and give me full refund of the money paid. Inspite of repeated follow up, the company is yet to take a decision and in the mean time my problems continue. There has also been no response to the numerous calls I have made to their call centre. I will never recommend anyone to buy this water filter. B.K.Rajkumar Mob. [protected]