[Resolved]  Eureka Forbes — water filter - money collected for amc and no service rendered no response from company executives

Address: Mumbai City, Maharashtra, 421305

I am an owner of aquagurad enhance ro+ uv + tds
The subject water purifier was purchased a year back and the warranty expired on the 30th of july 2017.

I was repeatedly called by the service people and asked to take up the amc and also received several txt messages. I was informed by the staff in eureka forbes kalyan that the servicing wld be done immediately based on that commitment i issued an hdfc chq valued at the inr 4650 dated the 4th which was duly cleared on the 7th into the eureka forbes account.

I have been repeatedly following up with the eureka forbes service team in kalyan presumably speaking with their head mr. Patil -[protected]. His response has been "2 days time parts not available" each time. His attitude has be casual and callous. I last spoke to him on the 14th and was again told will take time for parts he did not even have any idea about the status. I have asked him that i want a refund and he said ok.

I called the service call centre was spoken to, put on hold for a good 10 mts and then the line was dropped. No call back nothing.
I have sent emails to customer care and all i got was a form to be filled no action at all. Funnily their corporate office number rings and no one picks the call, customer care is absolutely inadequate a waste of time, there is no way actually to contact the company. On coming across this site i realise that the service is extremely poor in this company and one should never buy any of their products. I want a full refund for monies paid and for no service rendered.

Best regards

Anand michael
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Sep 20, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2017
Eureka Forbes Customer Care's response
Dear Anand,

Request you to share your registered contact number/customer ID here. I’ll have my team look into it at the earliest.

Regards,
Priya
Aug 21, 2017
Updated by andymike
Eureka Forbes sells its water filter at rs 19000 within a few months i had issues and was than made to buy a pre filter for an additional 1000 now after a year i am paying 25% of the cost as AMC

while selling the executives were all round and now after taking payment for AMC there is no response .

Will strongly advise against buying this product .

Priya my number is [protected] and request number is[protected] ...
 
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Eureka Forbes sells its water filter at rs 19000 within a few months i had issues and was than made to buy a pre filter for an additional 1000 now after a year i am paying 25% of the cost as AMC

while selling the executives were all round and now after taking payment for AMC there is no response .

Will strongly advise against buying this product .

Priya my number is [protected] and request number is[protected] ...
Eureka Forbes Customer Care's response, Aug 21, 2017
Verified Support
Dear Anand,

Thank you for sharing your contact details. Be assured that my team from Thane will get in touch with you soon to address your concern.

Regards,
Priya

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