[Resolved]  Eureka Forbes — water filter - reviva

Address:

Eldeco Apartment, Raipurwa, Kanpur, 208003

On 23rd may 2019, (5 days back) i registered complaint to eureka forbes through email that my filter is not working. I got a reply that my service request no is [protected] and that the executive will visit within 2 working days.
2 days went off, no one came.
I followed up again on the same email chain stating that no one had come to see the filter. Again i got a reply that the executive will visit maximum by next day and that they have escalated my complaint. The service request no that i got in this reply was [protected].
And yet nobody came.
I again followed up on same email chain but got no reply at all.
Meanwhile i have also been trying to contact their local office in kanpur - kanhaiya enterprise - through phone. They do not take any calls.
I went to their webpage, support section and used the 2nd level escalation link - when i filled all the information, i got message that the service request no is not valid and is expired.
I tried contacting them on facebook and they replied — have patience as they have informed the kanpur team.
But still no one has come or called up even though i am a registered customer of this company and local office.
Till now - 28th may 2019 - mid day, no one came from the company.
We are being forced to drink tap water leading to health issues.
Its not the first time that i have been facing issues with this company and their local office. My strong recommendation is to please shut down this kanhaiya enterprise as the whole team is fraud.
They execeed the time limit that they claim by not hours but many many days and still they are running comfortably even after doing so much of fraud.
Even during amc, their technician generally brings fake/ old parts and replace good ones. When we reach out to their local office, they do not care at all about what service is being given to customer.
Its a total fraud company and local office.
Please take them to police and get them into jails as they are doing fraud, dishonesty, cheating the customers.