AquaFresh Pro (AFP), a fraudulent company claiming to be authorized Service provider of Eureka Forbes Water filter (EF) has collected a payment of Rs 3730/- through UPI transaction (GPay) linked with my SB account under reference above. The tax invoice copy for this amount is also attached for your information which does not have any GST or CIN no.
On verification with EF, they confirmed that AFP is not authorized by them and filters used by them are not genuine EF spares. It is now evident that AFP has the information from EF of my AMC data and made this fraudulent operation and forced me to pay. Further the search in internet revealed several such complaints of fraudulent operations by AFP and heating the customers with money transactions.
Even after reporting to Eureka Forbes, you are reluctant to act further. By saying that there was a public info about such operation, EF cannot wash off its hand from responsibility. When EF is sending several WhatsApp messages for AMC renewal, they have not bothered to send cautionary messages regarding such frauds periodically. Further EF has not taken sufficient care to safeguard the Customer data or intentionally it is leaked or its ex employees have stolen it. No action have been initiated by the company against such fraudsters.
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Complaints already given with Cyber crime dep even against EF for its negligence. Their service tech is more worried about his next business than trying to bring it to his hierarchy. They can look for /search in public domain how many such complaints are floating and EF is not worried to take any corrective action. Only customers are being taken for a royal ride.
If EF does not safeguard the interest of the helpless customers, they will have to face customers complaints and actions to be taken by criminal investigations of data breach.
The eternal service business for water filters have to end. More than the product cost, service cost several times is adding up annually. Was this information helpful? | 
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