[Resolved] Eureka Forbes — Water is not drinkable from classic + bought 3 weeks back

Pranit Sawant

Address:	421501
Website:	www.eurekaforbes.com

Hello,

I bought Dr. Aquagurd Classic + from one of your Service centers in Kalyan, Maharashtra. I told the salesperson that our water flow is from Bore well and we want something which will purify the water. The guy checked the TDC and told that it is 230 and the product will take care of this.

We got the product implemented 2 days later but didn't find any difference in taste. The guy checked the purified water and it was still 225 TDC.

I requeted him to unistall the product and give us new product Aquaguard Magna HD RO. The guy has still not given either refund or replacement. I am not in India now and my family is suffering with this issue.

This is very pathetic to fight for right. Nobody is entertaining and they don't even pickup our calls. Expecting a reply from you.

Regards,
Pranit

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Apr 14, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Eureka Forbes Customer Care's response Dear Pranit,

I've highlighted your issue to my team at Kalyan. Please be assured they will soon contact you to address your concern.

Regards,
Anita

Verified Support

May 15, 2017

Eureka Forbes Customer Care's response Dear Pranit,

I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice evening ahead!

Regards,
Anita