[Resolved] Eureka Forbes — water purifier amc service incomplete

Suhelbarde

from Mumbai, Maharashtra

Address:

Thane, 400605

Ref EFL0548617
Complaint ref [protected]
Escalation ref [protected]
The water purifier AMC contract was created on 29th June 2019 and technician performed incomplete maintenance as he didn't had all filter cartridges required. Now so far after 11 days still he hasn't turned up.
Everytime email send to customers care they provide fake promises that technician will visit tomorrow.

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Sep 2, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Eureka Forbes Customer Care's response Dear Suhel,

Your request has been escalated to my service team in Thane. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Priya

Verified Support

Jul 17, 2019

Eureka Forbes Customer Care's response Dear Suhel,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya