[Resolved] Eureka Forbes — Water purifier-amc taken from company and no service provided

SudhakarN

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 421204
Website:	www.urekaforbes.com

I have purchased aquagaurd aquasure water purifier. I have taken amc paid full year amount from april 2016 to april 2017. Ureka has committed to service water purifier every 3 months and once purifier candle would be changed while signing the amc document.

However there is no single time attend ureka service person attended from april to dec 2016. I have logged the call on 27th dec 2016. No one turned till 2nd jan and i have called their call center multiple times, just they are saying the call is forwarded to take it on priority.

Ureka is inefficient company. Unable to manage customer service and they taking money in advance and cheating customer

Government has to take some steps on this,

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Feb 16, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Eureka Forbes Customer Care's response Dear Sudhakar,

This shouldn't have happened. Kindly share with me your registered mobile no./ complaint no./ customer ID and I will have my team get in touch with you at the earliest.

Regards,
Priya

Verified Support

Jan 11, 2017

Eureka Forbes Customer Care's response Dear Sudhakar,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Jan 12, 2017

Eureka Forbes Customer Care's response Dear Sudhakar,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya