[Resolved]  Eureka Forbes — Water purifier aquaguard magna hd

Address:	600091
Website:	www. consumer complaints.in

Our customer id is [protected]. Last year Aquaguard sales rep Mr. Pandian wrongly guided us in three ways firstly to buy this model -without checking whether this is the right model for our requirement and the water quality; secondly without suggesting an external filter that will extend the life of the machine and thirdly by assuring false schemes. The machine within 8 months of installation stopped working ( no light, no water pumping ) within the warranty period and complaint registered. The service personnel said Magna was not the right model and there should be an external filter to be installed to save the machine's filter as the water is hard. Finally they did something that the machine start pumping (however water taste was not good(which means quality was not good) and the light doesn't work still).
we didn't want to risk our health with a poor quality water.

We as customer left in dark why all these things were told in advance right at the time of purchase or atleast at the time of installation. Is Eureka forbes filled with incompetent sales personnel or fraudulent/ unethical sales personnel? Is Eureka forbes talk different things as per its convenience - one language during selling to cheat consumers and the other language once cheating/sales is done?
Now the current situation is after 4 months of complaints Eureka forbes request nos ( [protected], [protected], [protected]- in November[protected], [protected] (Sep); [protected], [protected] (oct), Our machine is not yet rectified.

Eureka forbes should answer the following questions:

1. Why a wrong model was recommended for us?
2. Why the machine repaired 4 months before its warranty?
3. Why we were not advised for the external filter at the time of installation?
4. When a machine repaired within the warranty period because of wrong recommendation and lack of right advice who will bear the repairing cost(external filter cost??)
5. Is cheating the value of Eureka forbes?