Eureka Forbes — Water purifier down from last 12 days. No one attending my complaint

Address:

B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013

My Water purifier has not been working for the last 12 days and no one is able to resolve my issue.

My Customer Id [protected]

Below are my complaints raised with Eureka forbes.

First complain no: CM[protected] dated 4th Nov
Second complain no: CM[protected] dated 9th Nov

My machine is under AMC contract with Eureka.

After so many escalations to eureka still i am struggling to resolve my complaint.

Could you please help me to resolve this.