[Resolved] Eureka Forbes — Water Purifier_Eureka

joylobo22

from Vasai-Virar, Maharashtra

Address:

Thane, Maharashtra, 401208

I had been a happy customer of Eureka Forbes untill last December where I experienced the total bad performance of the customer care and also the service men of Eureka Forbes.
The customer care does not have the records if the customer is within the contract of maintenance/service or not.
The Service personals are not upto the level of having knowledge to do maintenance and also does the work un-hygienically. The filter candles are the source of purifying the water and the service men touches/holds with dirty hand and all kind of it which eventually makes the candles bad.
I am bitterly sorry of the so called Eureka Forbes claiming the good health of the customers when they have very poor and un-trained staffs.
I am anyway switching from Eureka Forbes to other provider.

Joy

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Mar 27, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Eureka Forbes Customer Care's response Dear Joy,

Please share your registered contact number/customer ID and I'll have my team address your concern at the earliest.

Regards,
Priya

Verified Support

Jan 30, 2017

Eureka Forbes Customer Care's response Dear Joy,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Feb 24, 2017

Eureka Forbes Customer Care's response Dear Joy,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya