[Resolved] Eureka Forbes — water purifier new model installation

Ap327

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

After taking full payment for new model of water purifier (With nominal discount for buy-back of existing working water purifier), eureka forbes people very quickly and with great haste take away the working existing purifier from the customer and after promising the customer that the new machine (Already bought by the customer) will be installed on the same day, keep on dragging or delaying the installation of the new machine citing various reasons causing great and entirely-avoidable inconvenience to the customer. Very customer-unfriendly, careless and untrustworthy behaviour by the company salesman-cum-manager people. Beware. Beware.

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Aug 30, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Eureka Forbes Customer Care's response Dear Customer,

I understand that you're upset due to the delay and would like to sort this for you. Please share your registered contact number & customer ID, my team will definitely get in touch with you for further assistance.

Regards,
Priya

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Comments

Anita Mandal Bala

from Bengaluru, Karnataka

Recently I brought a I cleaner in cash.i couldn't make payment online. Some offer is there that time but they could not provide me. After that I was informed that guy but he is not responding. That type of responsed we r not expect ingfrom u. Now we are thinking about urs service 😡😡.

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Anita,

Please share your registered contact number/customer ID here and I’ll definitely have my team look into your concern at the earliest.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Aug 8, 2019

Verified Support

Dear Anita,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Shiraz

Eureka Forbes Customer Care's response, Aug 9, 2019

Verified Support

Dear Anita,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Shiraz

kartik2019

from Bengaluru, Karnataka

I am faded up with the device i bought from eureka Forbes, My biometric device adapter is not working since 2 month, i raised request but not solved, below is the product details

Product complain number - [protected]

Eureka Forbes Customer Care's response, Aug 7, 2019

Verified Support

Dear Kartik,

Your request has been escalated to my service team in Bengaluru. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Priya