Eureka Forbes — water purifier problem not resolved over 12 days

Water purifier has become non-functional over 12 days but company is not taking adequate steps to resolve it. The sr # [protected]. Per amc such issues need to be resolved in 1-2 working days.
Company has taken money for amc but not fulfilling the terms in it.
No adequate escalation matrix in place either. First level escalation just keeps giving blanket notification that it will be resolved soon.