Eureka Forbes — Water Purifier Service request is being ignored by Service center.

Address:

E-1107, Life Montage, Sus Road, Sus, Pune, 411021

I have purchased water Purifier from Eureka Forbes in January 2023, below are the details of the product.
Customer ID: [protected]
Component ID: CA[protected]
Device serial: [protected]
Service request no.:CM[protected]

I am trying to contact customer care for Eureka Forbes since January 8th, 2024, after purchasing an AMC contract on January 5th, 2024, since then I have raised numerous service requests through Mobile application from Company, got them escalated by calling customer care, each time I got a typical reply that your service will be attended by technician in next 48 hours, but ending up waiting endlessly.
Only once through customer care got the Service center person online and he very rudely told me that 'Who asked you to purchase AMC without asking us if we have service kits available or not, right now we do not have service kits, we will send technician after 5 days when kits will be available'.
After this I sent email to Customer care with service request number and all details and following up since then but to get the same replies that your service request will be escalated and will be serviced in next 48 hours.
It's been more than 2 months, and I cannot use the water filter and had to depend on water bottles purchased from outside.
I hope Consumer Complaints can help me providing some kind of solution on this.