Eureka Forbes — Water purifier/Aquaguard service

Address:

831004

Hi, Here I am feeling heartless to express my experience about one of the leading home appliance company, Eureka Forbes. I have bought one water purifier of Eureka Forbes, that is the model Classic on 14th December 2013. I had offered two free service for next one year in which I availed only one at the end of the year, then the aqua guard got serviced after six month that id on January 2015 . At the time of paid service on January 2015, I paid 1000 /- for AMC . The Eureka Forbes guy gave me a AMC certificate which was valid till January 2016. By using this AMC, we again availed the service for breakdown of aqua guard on August 2015 and we paid nothing. Now on 25th October 2015, again one switch of the water purifier stopped working . We called up on[protected] to register issue . The Eureka Forbes guy came to our place by the same day . But while he was inspecting the issue he found that the Water purifying candle is not a genuine part, as well the AMC certificate (which we show to avail free service) was also fake, so it means forgery has been done with us . The service man said only three person has been assigned to the particular area for servicing .We saw this service person for the first time. Each time we required service, we called on the above mentioned toll free number only & service done as per the person came to our place. The person who done the service is Rishu (as the person mentioned his number), tel no - [protected]. Each time I complained, I received SMS on registered mobile number. Now as per the original servicing guy, the replacement of switch and candle will cost 2780/- with AMC. Still we are confused how someone from Eureka forbes can place duplicate spares, n AMC service document printed with EUREKA FORBES logo. If the previous service provider from EF was fake then how my number and address with customer ID got register as again I received SMS after complain. Kindly do the needful. Will upload the documents, if do not get any response within 24 hrs.