[Resolved] Eureka Forbes — When will company people will come to install Water purifier?

hrani

from Mumbai, Maharashtra

Address:	560020
Website:	www.eurekaforbes.com

Let Us when will you guys install the product if you can't let us only install the unit from our side.
We have brought water purifier on 28oct and 30 nov we have requested for installation but today Nov8 still its not installed.
Upon calling Customer care they say we have Escalate your request
when asked to connect to some one more responsible who can take care of sending for installing they say sorry we can't do.
They don't do it and when ask to connect to some one they say they can't do it.
Then let us know why are having a customer care number so that you can waste customer's time?
If you guys can't install the product on time gives us the money back we will go to another company.
Is there any other alternative no where we can call?

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Dec 9, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Eureka Forbes Customer Care's response Allow me a chance to review this. Send in your contact no./customer ID and I'll get this checked at the earliest.

Regards,
Seema

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Comments

Varuna Singh Rautela

from Mumbai, Maharashtra

We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.