[Resolved] Eureka Forbes — Within 6 months problem in Aquaguard magna water purifier

Chetan S R

from Mumbai, Maharashtra

Address:	560062
Website:	www.eurekaforbes.com

This product is purchased 22/04/2016 and installed in the month of May 2016 is giving problems even before 3 months of installation. Everytime the technician come and service this product. This is worst product i have seen. And even the technician who has attended from Eureka forbes has confirmed that this product is defective and has been phased out.
The latest complaint no [protected] is raised for refund of the amount and after this also they are sending technician for service which disgusting. Customer care is even worst and they disconnect or keep the call on hold and after 40 minutes it disconnects.
I just need refund for this product. Nobody knows in the customer service the process for refund. They simply say today it will be done. How nonsense statement from Eureka.

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Jan 26, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2016

Eureka Forbes Customer Care's response Dear Chetan,

I understand your disappointment and have forwarded your issue to my team at Bangalore. They will surely get in touch with you soon to address your concern.

Regards,
Priya

Verified Support

Dec 23, 2016

Eureka Forbes Customer Care's response Dear Chetan,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya