Eureka Forbes — Worst Customer Service - 2 Year AMC is waste of Money | |||
I have purchased 2 Year AMC for the water purifier (Total Enhance Green RO) in my Bangalore home. I have called the customer care team multiple times and also registered through online and escalated to Step-3 for the service request to be addressed but no one turned for the service. I have been calling daily and everyday I get the same answer that someone will come by today and service but no one comes for the service. The customer care person I spoke with today afternoon informed me that I can go to Consumer Complaints form if I wish to but she can not help. I am not sure why do they sell the AMC when they can not do the service. They call us regularly for servicing when we do not have AMC but after purchasing the AMC, we have to run after them. I regret the decision to go ahead with the AMC and looking at my options to see get the service request. Can someone help me with suggestions. Was this information helpful? | |||
 2 Comments | |||
Comments
The complaint numbers that I have registered last are:
[protected]
2599D80542
Please let me know whom/where should I call/send my contact details.
[protected]
2599D80542
Please let me know whom/where should I call/send my contact details.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We assure you of fulfilling the terms of your AMC in an adequate and timely manner
We request you and give us another chance to serve you with the best we have
Please provide us with your contact details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team