Eureka Forbes — Worst customer service ever

Address:

Chennai, Tamil Nadu

I bought a water purifier from Eureka Forbes during March 2015 [just 2 months back]. Though I was warned by so many well-wishers that Eureka Forbes is one of the worst customer service company, I still bought it thinking that atleast inside Chennai their service would be better. But it turned out to be true that it is pathetic in terms of customer service. For over 1 month the instrument was working fine, but in the beginning of May 2015 it started giving problem. The instrument started making lots of noise and vibrating a lot. Thinking that its better to fix an issue at the starting stage itself, I called the customer care number and registered a service request[protected] on May 11 2015. The person promised that it will be attended on the same day. But nothing happened for two days and so I called again on May 13. I stated the service request no, the person apologized for delay and again promised that it will be attended the same day. But nothing happened, so I called the next day on May 14. Again they apologized and this time created an escalation request[protected]. This time too the same 'false' promise of same day service was given. I waited for the call from the technician or atleast the customer care person, but nothing happened till May 21. This time I thought of raising a request in their web site, thinking they would respond atleast to that. Infact they took the preferred date [25th May] and time of service [10 AM], in the request - [protected]. But as usual nothing happened. After waiting for few days, I called up today [May 25] and stated the entire history. They bluntly apologized and said the same dialogue that 'service will be done by today evening]. I really got frustrated and asked what kind of service they are rendering. I demanded to talk with the superior but they bluntly told no superior was there. Then I asked what if the service [as promised each time by them] is not done today? Will they take back the instrument and refund the money? For this, she said yes and she just started blabbering that the service will be done by today evening, tomorrow evening and so on. 1. I've spent Rs.20000 for the instrument and now I'm buying water from outside for the past 5 days. 2. I know for sure that if the service person doesn't come today, they won't take back the instrument [as the customer care person promised] and Eureka Forbes will have 1000 reasons for not doing this. 3. Its really pathetic to see such namesake customer care service. They are least bothered about actually serving the customers and only giving fake apologies and fake promises. 4. Is there any government body that is taking these complaints seriously or atleast regulate such pathetic companies? I'm still not positive about getting this instrument repaired and really don't know what to do about it. The only mistake I did was to spend my hard-earned money of Rs.20000 to buy this pathetic product from this pathetic company - Eureka Forbes.