[Resolved] Eureka Forbes — Worst ever service and product | |||||
Hi, I have purchased the Dr. Aquaguard Magna in April 2016 and the product delivered after 2 weeks. No one visited for installing the Aquaguard for almost 2 months and after complaining many times installed in June and in July we shifted the house. From then again no one visited to install the Aquaguard till November.Finally, We installed the Aquaguard with the local plumber. For every 3 months servicing to be done but no one visited to do servicing but the customer care will be calling did the servicing done to your Aquaguard.But now one did the Servicing.I got my 1st servicing in January again in April. In April, 1 year service will be completed but the product I used is only 6 months but they sending a service man to replace the filters again and again even if I don't want to replace and also the service person did something to the machine from then it is making more noise the filters cost around Rs 4500 and also I haven't received the Bill receipt from 1 year and also while purchasing the sales guy said service will be free life long. Was this information helpful? | |||||
Jul 1, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support May 16, 2017 Eureka Forbes Customer Care's response Dear Nikhil, Please share your contact details/customer ID and I will have my team connect with you soon to resolve your issue. Regards, Priya Verified Support May 17, 2017 Eureka Forbes Customer Care's response Dear Nikhil, I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest. Regards, Priya Verified Support May 19, 2017 Eureka Forbes Customer Care's response Dear Nikhil, As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Priya | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Request reference : 1852 dt 02.05.2017
No response so far.
Please share your contact details/customer ID and my team will connect with you soon to address your concern.
Regards,
Anita