[Resolved]  Eureka Forbes — Worst ever service and product

Address:Rangareddy, Andhra Pradesh, 500070
Website:www.eurekaforbes.com

Hi,

I have purchased the Dr. Aquaguard Magna in April 2016 and the product delivered after 2 weeks. No one visited for installing the Aquaguard for almost 2 months and after complaining many times installed in June and in July we shifted the house. From then again no one visited to install the Aquaguard till November.Finally, We installed the Aquaguard with the local plumber. For every 3 months servicing to be done but no one visited to do servicing but the customer care will be calling did the servicing done to your Aquaguard.But now one did the Servicing.I got my 1st servicing in January again in April. In April, 1 year service will be completed but the product I used is only 6 months but they sending a service man to replace the filters again and again even if I don't want to replace and also the service person did something to the machine from then it is making more noise the filters cost around Rs 4500 and also I haven't received the Bill receipt from 1 year and also while purchasing the sales guy said service will be free life long.
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Jul 1, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 16, 2017
Eureka Forbes Customer Care's response
Dear Nikhil,

Please share your contact details/customer ID and I will have my team connect with you soon to resolve your issue.

Regards,
Priya
Verified Support
May 17, 2017
Eureka Forbes Customer Care's response
Dear Nikhil,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
May 19, 2017
Eureka Forbes Customer Care's response
Dear Nikhil,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Comments

I have requested for requirement of paper bag filters for Euroclean 2000 vacuum cleaner.
Request reference : 1852 dt 02.05.2017
No response so far.
Eureka Forbes Customer Care's response, May 19, 2017
Verified Support
Dear Deepak,

Please share your contact details/customer ID and my team will connect with you soon to address your concern.

Regards,
Anita

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