Eureka Forbes — Worst service & refund of money

Address:

Pune, Maharashtra

I purchased Aquaguard magna filter online on 01-May-2015 and made online payment. I had requested the delivery on a weekend since during weekdays I am not available at home. I was promised the delivery and installation will be done on 9th-10th May. After this nothing went right from Aquaguard. First of all, I didn't get any notification on the delivery status of my product. And the product was not delivered on 9-10th May. I called customer care on 39883333 and they asked to call on [protected] and drop a mail at [protected]@eurekaforbes.com citing that its a online purchase. I tried calling on this number 15 times but nobody picks the call. Emails were sent to the email id but no response no acknowledgement. Fortunately, I got a call from delivery person on 11th May but he was asking me to make the payment saying that in his docket payment is showing due and he has been asked to collect the payment. Though I have already make the full payment online. I called 39883333 again so many times to no effect. Every time they say you will get a call back but no body calls me back. Finally on 12th May I cancelled the order online but now again no response from them on cancellation. Dropped mails to email id but still not response till now. No status on refund request. Raised complaint online but it says request submitted but no request number. Without request number I cant even escalate as mentioned on their website. I am totally fed up and frustrated. I made a blunder that I purchased your product. Request to please refund my money back and I dont want anything else. My customer id is [protected]. Just have to say that guys please never ever go for Aquaguard. Pathetic service. False commitments and promises. No care for customers at all.