[Resolved]  Eureka Forbes — worst service with amc on water purifier

Address:

Mumbai City, Maharashtra, 400013

Call logged for leaky pump in aqua guard enhance on 9th aug, service technician visited with a faulty spare part and left without fixing. Following up with the call center did not do any progress. All they say is someone will contact with 24hrs and fix
Service escalation complaint sent couple of times on their website no one from the company bothered to call or respond
Sent email to customer care.. No reply
Sent an email to service escalation manager.. No go
Raise a complaint on consumer court.. Still in progress status

I do not know why there is no any kind of governance and control on such company which offers such pathetic service after charging hefty amc.

These companies needs to tagged as fraudulent companies as they are just relying on the brand name and surviving by just boasting service.
Neither sales or post sales service are good
They have tie ups with local service partners who are of no good and low on customer skills

They should rename their caption as envy for life instead of friend for life
And should be tagged as untrusted company in india