[Resolved] Eureka Forbes — Worst servicing process for water purifier repair

ilakkiya sarashmi

from Chennai, Tamil Nadu

Address:	600017
Website:	www.eurekaforbes.com

We've bought aquaguard reviva water purifier from this horrible company and we badly regret for that. Our filter got repaired one week before and there was no water inflow in the purifier and it stopped working. I called Eureka forbes service no: 3988 3333 for more than 6 times and they got all the information from me like telephone no, address, model name all the 6 times. They gave me a complaint ID which was of no use. I called them and mentioned the complaint Id, even then they asked to repeat all the details. I also had AMC for my water purifier and all they replied was " Servicing people will be coming in 2 days mam" This was the reply that I got for 6 times and I waited for 12 days. No one turned up. And then I registered for urban clap to get the service for it and paid 2600 for the AMC product

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Mar 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2017

Eureka Forbes Customer Care's response Dear Ilakkiya,

I understand your disappointment. Send in your registered contact number/customer ID as it will help me assist you better.

Regards,
Priya

Verified Support

Feb 17, 2017

Eureka Forbes Customer Care's response Dear Ilakkiya,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Feb 19, 2017

Eureka Forbes Customer Care's response Dear Ilakkiya,

As I haven't received your details, your complaint has been closed from our end. Do get back for any further assistance.

Regards,
Priya