Eureka Forbes — Wrong product delivered and no one cares about that from Eureka

Address:Bangalore, Karnataka

I booked Magna HD RO +UV on May 3rd through online channel and paid the full amount. And they delivered a wrong product ~10th May (got Enhance product) and then after I am following up daily with Customer care and most of the times they don;t pick up and when they do they give false promises saying " we will call you back in few mins" and so far never got a single call back after 1 month of following up. Very frustrated and WORST customer care / service provider in the world. I STRONGLY recommend people to NOT but their products. COMPLETE WASTE OF TIME AND MONEY.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi mallipsgtech,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
My Customer ID is [protected]..You can get my contact details through this..
This is not new and I have heard the same saying give us one more change from some of your customer care people. These are the nos. I have called some 40-50times to these nos. and had a VERY PATHETIC and FRUSTRATING experience.

1) [protected]- Guy named Harish sits in Mumbai office. God knows why you guys have him employed.
2) [protected]- Some lady, who always says i will check and call you back in 1hr and never ever called back
Even after all this, the response is very bad. There is no word yet on what they are planning to do to provide me the product for which I have paid 17, 000Rs online.

Can I at least get my money back? I don't want your product nor your service. It's been more than 2.5 months and there has been no proper response on my complaint. I am looking like a fool given I have paid the entire amount and just waiting for the product

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7759
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information