[Resolved] Eureka Forbes — Wrong product delivered / Refund not processed after 2 weeks of raising refund request

Rkd007

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.eurekaforbes.com

My Customer ID is [protected] and
Order ID is [protected]. I ordered reviva ro on 10th october from eurekaforbes.com site (online). They sent me Magna RO. When I said to replace the said it will take more than 7 days. So I decided to return the wrong product and get redund. I raised return request and fedex guys took the package from my house and delivered to modinagar eureka forbes wareouse on 24th october. I have made 10 + calls and 10+ e-mails till now and have no visibility as when will I get my refund. THE WORST THING IS ITS THEIR MISTAKE TO SEND WRONG PRODUCT TO ME AND IT IS ME WHO IS SUFFERING THE INCONVINIENCE AND APATHY OF THEIR CUSTOMER SERVICE.

RAKESH KUMAR DUBEY
[protected]

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Dec 22, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Eureka Forbes Customer Care's response I understand your disappointment, ‎‎‎Rakesh. I have informed my team at Ghaziabad about your concern and they shall contact you soon to resolve the same.

Regards,
Leena

Verified Support

Jan 07, 2017

Eureka Forbes Customer Care's response Dear Rakesh,

I have received feedback from my team that your issue has been resolved.

Regards,
Leena