Excitel — Fraud by excitel

Address:

Royal plaza, vaishali nagar jaipur 302021

We had subscribed for 1 year’s subscription by paying 5999/- for the plan fiber promo 300 for our educational institution, TOPPERS FRONT EDUCATION. We were assured that the connection will start within 5 working days. (ERP: AMAR ELECTRONICS, sales Executive: MOHD. RAFI), we continued following up the local team but were given false promises and till date the Installation has not been done but to our utter surprise when we contacted the customer care we were informed that the connection is already active and installed??

Customer care provided us with the number of local Area sales manager Junaid Khan ([protected]), when we spoke to Mr.Junaid, he was very RUDE and ARROGANT and said do whatever you feel like, we will install as per our convenience, I am surprised that in the era of “CUSTOMER DELIGHT” your local team is so insensitive, this is how you lose the customer acquisition race with the competition.

I have a few questions:

1) Who shall bear the losses which were incurred due to this issue, as my entire educational business runs on online platform and because of the ignorance and arrogance of YOUR TEAM, I have lost lot of my admissions??

2) Due to the loss of connectivity the reputation which was hard earned for last 15 years has been tarnished amongst my prospect and regular students.

3) Mental harassment by your team has caused me health issues ? If anything happens to m its only your company that shall be held responsible for this.

4) My funds are lying in your account for last approx. 45 days, and am surprised that non one in your organization has bothered even contact this OPEN ISSUE. IT CAN BE TAKEN IN THE COURT OF LAW FOR DEFICIENCY IN SERVICES, (NOT PROVIDING SERVICES FOR WHICH THE FEES WAS RECEIVED)

THIS IS NOT ABOUT GETTING REFUND IT IS ABOUT MAKING YOU AWARE THAT HOW YOUR TEAM LACKS CUSTOMER CENTRICITY, AND DUE TO WHICH YOUR COMPANY’S IMAGE IS DECLINING.

HOPE THIS DOESN’T GET REPEATED WITH OTHER CUSTOMERS !!