Excitel — Internet loss since from 7 days no resolution yet

Address:

Excitel mumbai

My internet loss light is blinking internet is totally loss have raised the ticket on exitel app, also contacted with excited customer support number but they where unable to help me after 2 days they where not connecting my phone to customer support I'm totally frustrated totally disappointed, i have no words to response how bad im feeling, now this is the 8th day but internet is not resolved and no one responding.. no updated to my issue .. I want quick resolution and full plan once again or refund my whole amount and cancel my connection ... No words to describe how frustrating situation it is..

My username is [protected]
Excitel broadband internet = mumbai 400072
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