Excitel — Mis-selling by Excitel Request for Disconnection and Refund

Address: Excitel Broadband Pvt. Ltd. 3rd Floor, Plot No. 48, Okhla Industrial Estate Phase III New Delhi – 110020, India

Website: promo.excitel.com/delhi

I would like to file a complaint against Excitel Broadband for providing misleading information and poor service.

Before installation, I clearly asked their customer care whether TV channels would work with the WiFi connection. I was informed that both TV channels and OTT services would work. Based on this information, I agreed to proceed.

During installation, the technician installed the connection without properly informing me about any compatibility issues. I repeatedly asked him whether TV channels would work, but he did not give a clear answer. After completing the installation and taking full payment of ?7774, he informed me that TV channels would not work because my TV is not a smart TV, and that I would need an additional device (stick) for OTT services.

This information was never shared with me before installation or payment. The amount I paid also included TV services, which I am unable to use. If I had been informed earlier, I would not have opted for this service.

Additionally, the internet is not working properly, and I am not satisfied with the service. After installation, the sales representative is not answering my calls, and there is no proper response from customer support even after raising a complaint on their app.

I do not want this connection anymore. I request you to disconnect the service, take back your equipment, and provide a full refund of ?7774, as this issue has occurred due to the company’s fault and lack of proper communication.

This is a clear case of mis-selling and deficiency in service.

Kindly resolve this issue urgently, otherwise I will escalate this matter further.