Excitel — No internet connection from 2 days

Address:

6th Floor, Regus Jaipur Center Tonk Road, Junction, B2 Bypass Rd, near Airport, Sector B4, Jaipur, Rajasthan 302018

Dear Sir/Ma'am,
We have a Wi-Fi connection named Excitel. We are having problems with the internet since 2 days. There is no internet connection from 15th May 2023. We already have called the customer support and no action was taken by Excitel company. They promised to take care of this issue in 4 hours but it has been 2 days. We are getting frustrated and irritated now as we couldn't do our work and office without internet.
Please look forward to this matter as soon as possible. Hoping a reply from you.