Excitel — No refund on security amt Rs. 2200 after 96 days

Address:	No 7A, 3rd Floor, Main Road, 5th Cross Rd, St Thomas Town, Near Pius X Church, Kammanahalli, Bengaluru, Karnataka.
Website:	www.excitel.com

I returned their router on 13oct after cancelling services. They informed me that within 60 days refund will be provided. Since there was no refund on 13 Dec, I contacted them and they escalated the issue under ticket # 67334923. It has now been 36 days and still no refund. Everytime I contact them they tell me the same story that their team is working on it. Pls help me to get my money back. I trust in the system and leavening this to your respective board