Excitel — Pathetic Customer Experience from EXCITEL

Address:	New Delhi, Delhi, 201014
Website:	www.excitel.com

Hi Team,

Last week I thought of switching to EXCITEL - Guess what? I made a wrong choice.

I contacted EXCITEL and requested a new connection to be setup. I spoke with a representative - Mr. VIVEK - [protected] from Indirapuram, Ghaziabad yesterday i.e. 7/8/2017 and we agreed to install Excitel connection with Rs 795 PLAN with taxes he said I have to pay Rs. 940.

He came along with Excitel Forms and filled up the form & requested for Aadhar card photocopy and Payment. I paid Rs. 1000 (Rs. 500x2) He didn't return Rs.60 and said, tech guy will come for installation and he will return Rs. 60 once he has installed the connection. He also informed that the Tech Guy will install the connection and create the customer id and will provide it to me. I was supposed to provide photocopy of my Aadhar card upon installation of the connection. I have not submitted it yet.

I was told connection would be installed by 3:30PM. No One called me and informed about the status, I called Mr. VIVEK several times, he said tech guy will be there in 20 mins, upon calling again he said, tech will come in another 30 mins. It was 8.45 PM when I again called and asked for the status - he then installed Tech guy is stuck somewhere and will come next day by 11:00 AM SHARP. No tech came I have been calling Mr. VIVEK since morning and following up. he said he will be here by 2:00 PM. I again called @ 2:45 PM and Tech came by 3:00 PM.

Now Tech said he has to bring over the EXCITEL Wire from Sophia Apartment which is nearby to my Apartment. I told him this is not allowed as Society RWA will not allow. AND Decided to cancel the subscription. I called Mr. VIVEK and informed that I don't want to take this EXCITEL connection and would like to get Rs. 1000/- refunded. He ARGUED with me on why I can't get the wires from another society and install it? I simply said - I don't want to get the connection through this route. and you should return the money. He was very RUDE, and said - he doesn't like to lose the SALES he make. He then informed customer id has already been created and very rudely asked my to go to EXCITEL website and write an email and you guys will initiate the refund. If he has created the customer ID, then why the heck he said, Tech guy will come and upon installation Customer ID will be created and provided to me??? JUST for the heck of making his SALES?

I am not aware of the Customer ID, I don't know how will you refund the money as I paid cash payment to your RUDE representative. I am simply asking you to kindly ask him to refund Rs. 1000 which I have paid him yesterday.
Attached is the pink receipt he provided my after filing the form.

While I was writing this email - Mr Vivek sent this representative and return Rs.1000/- which I appreciate. But I still would like you guys to know the kind of experience EXCITEL has provided. I might now recommend EXCITEL to anyone!

Ankit