| Address: | Excitel Broadband Pvt Ltd Second & Third Floor, Plot No. 48, Okhla Industrial Estates, Phase-III New Delhi, 110020 |
I have submitted ONU Device on 8.2.2023 after experiencing frequent disconnection issues in last 15 momths. From 10.2.2023 (acknowledgment date) of receiving onu device by excitel to till date 27/4/2023, I haven't received my ₹1000 onu device refund nor any call from excitel customer care regarding. They always give false assurance everytime I talk to their customer care executives that refund will be issued withing 60 days waiting time. But as on today more than 76 days are gone. On their app, I have commented many times on my complaint ticket no 11422748, but none of their employees bothered about my complaint even after warning them on the app portal that i will register complaint against them.
Kindly help me in this matter to get my onu device refund of ₹1000 in my bank account.
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