Ezone Viviana, Thane — Unethical behaviour, deficiency in service | |||
I have purchased a Sound Bar of Philips SPA375U Enhance Blu having Item Code[protected] on 19th July, 2015 from ezone at Viviana mall, Thane (West) I was assured installation and demo on delivery. Despite sending a mail and telephonically providing them all the details as required, no person has been deputed for installing the same till date ie 22nd July, 2015, as a result of which I am unable to use it. I trusted ezone and purchased your product thinking it to be a genuine dealer. However I am totally disappointed with your service. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Priya,
After having posted my complaint, ezone did follow up and have sent a person for the installation. The fun to celebrate it with my family on Sunday night, which though was assured was not fulfilled. The delayed service has not managed to bring my mood and faith in futuregroup back.
The complaint though stands resolved at present, however I am quite disappointed with the service and that has left a scar behind.
Would now never purchase or recommend purchase to anyone from ezone or future group; much less trusting them for service.
After having posted my complaint, ezone did follow up and have sent a person for the installation. The fun to celebrate it with my family on Sunday night, which though was assured was not fulfilled. The delayed service has not managed to bring my mood and faith in futuregroup back.
The complaint though stands resolved at present, however I am quite disappointed with the service and that has left a scar behind.
Would now never purchase or recommend purchase to anyone from ezone or future group; much less trusting them for service.
To Priya or Whomsover,
Request you to stop giving these cliche apologies especially when you don't even mean them. I am totally disappointed with the services provided by the personnel at ezone. After having lodged my complaint, some person from ezone was sent to my place to fix the sound bar, however his demeanour was as if he obliged me... Besides he was not even efficient enough to give me a proper demo as a result of which I am still unable to enjoy the output of my purchased product.
Please stop giving false assurances of your services as they rank nowhere and have no standing at all. The soundbar that I purchased on 19th July, 2015, is still lying idle even after more than a week has elapsed, and am unable to use it, thanks to the staff at ezone and the show off of the services that they rendered.
I think I have been lenient enough with all of you and your dealers trusting your so called service, but now I shall proceed to take necessary action at the earliest.
Request you to stop giving these cliche apologies especially when you don't even mean them. I am totally disappointed with the services provided by the personnel at ezone. After having lodged my complaint, some person from ezone was sent to my place to fix the sound bar, however his demeanour was as if he obliged me... Besides he was not even efficient enough to give me a proper demo as a result of which I am still unable to enjoy the output of my purchased product.
Please stop giving false assurances of your services as they rank nowhere and have no standing at all. The soundbar that I purchased on 19th July, 2015, is still lying idle even after more than a week has elapsed, and am unable to use it, thanks to the staff at ezone and the show off of the services that they rendered.
I think I have been lenient enough with all of you and your dealers trusting your so called service, but now I shall proceed to take necessary action at the earliest.
ADV.ANNA STARLET
I have purchased a BAJAJ FOOD PROCESSOR four months ago from EZONE VIVIANA, THANE with in 15 days the motor was burned. After one month, completion of all customer care formalities the EZONE authorities told that "there was no stock of the same, we cannot provide a new food processor and even cannot return the cash but you can buy any other product"
So due to compulsion we bought a LG MICROWAVE INVOICE NO.1623 on 17 MARCH 2016.Along with the microwave accompanied a tool kit which included iron plate, plastic stand etc, but the whole kit was a defect one. We tried to contact to them and logged complain but all was vain, there was no response from them and today 15 AUGUST 2016 we received a call from LG saying "it is not our company's responsibility of the kit but the dealers is responsible'' when we contact to EZONE about the issue to the dealer they say ''they are not responsible but the company is''.
It has been 4 months, still proper service is not provide by both company and dealer.what kind of customer service is this that we customers don't understand. Only the phone bill has increased and our BP but no service is available.
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I have purchased a BAJAJ FOOD PROCESSOR four months ago from EZONE VIVIANA, THANE with in 15 days the motor was burned. After one month, completion of all customer care formalities the EZONE authorities told that "there was no stock of the same, we cannot provide a new food processor and even cannot return the cash but you can buy any other product"
So due to compulsion we bought a LG MICROWAVE INVOICE NO.1623 on 17 MARCH 2016.Along with the microwave accompanied a tool kit which included iron plate, plastic stand etc, but the whole kit was a defect one. We tried to contact to them and logged complain but all was vain, there was no response from them and today 15 AUGUST 2016 we received a call from LG saying "it is not our company's responsibility of the kit but the dealers is responsible'' when we contact to EZONE about the issue to the dealer they say ''they are not responsible but the company is''.
It has been 4 months, still proper service is not provide by both company and dealer.what kind of customer service is this that we customers don't understand. Only the phone bill has increased and our BP but no service is available.
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+91 92 2332 2999
8th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
View all EzoneOnline.in contact information
Greetings from Future Group, this is Priya.
We apologize for the inconvenience. Please write to me at [protected]@futuregroup.in with your contact details so that the team can take this up at the earliest.
Regards,
Priya