[Resolved] Ezoneonline.in — Ezone, hometown gip mall, noida - entry of payback card a/c no. Of someone else's by cashier instead of customers during purchases-

sriganeshd

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	EZONE

Dear sir/madam,
1 no. Lg led tv for rs.2, 10, 000/- & 1 no. Samsung mobile s8+ for rs.64, 900/- was purchased at ezone store, hometown great india place mall, noida on 13.05.2017. The payback card no. Of the customer was given during purchase for entry in the sale invoice but the ezone cashier has entered the payback no. Of someone else's thereby causing a huge financial loss to the customer making the purchase. Please resolve correct the payback no. Entry for due payback points to the customer in the above purchases. (Complaint given to ezone customer care also – no response till now)
I am a periodic customer of ezone store at hometown, gip noida and this apparently appears to be a racket by crediting the payback points to related someone else’s payback a/c thereby cheating the customer of his due payback points and also damaging the image of ezone future retail ltd.in the process. (Taking legal advice also in this regard)
Your immediate action co-operation in this regard is solicited for resolving the matter please.
Thankx & rgds,

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Aug 9, 2021

Complaint marked as Resolved

EzoneOnline.in customer support has been notified about the posted complaint.

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Comments

Manikumar1425

from Bengaluru, Karnataka

Purchased a eureka forbes aquaguard geneus order no [protected] in jp nagar 2nd phase located in central 3rd floor and had a bad experience with ezone strore jp nagar 2nd phase actually has commitment they havent delivered the eureka forbes aquaguard geneus product on time and also havent received any call from installation people already 1 week gone. They havent fulfilled the promise but i respect and accept the 1 day late but installation also not done on time. After discusssion with ezone store people they are complaining on eureka forbes saying that service problem with eureka forbes and finally i requested for cancellation but they are refusing that we cant cancel any orders purchased from ezone store. Already 1 week over no response from ezone and also so many times i called customer care and given complaint but no one will taking the serious action. Customer care telling you can cancel the order from store but store people saying who are the customer care they dont know single knowledge on business. These the ezone service you people are giving to customers.

Please suggesting dont buy any product from ezone they are cheaters. Also i suggesting to central please do not give any business to ezone. If you buy anything and you want to exchange replace or return the product will never accept. Dont buy anything from ezone. Store manager is not a good person and his way of talking is bad and dont know how to handle the customers. They dont care about anything once your article is billed at the store. You wont get any service even after begging them also. They treat customers as slaves once they done with it. The store managers and other peoples are simply making fraud in the name of fortune group. They are running a seconds business in the name of future group and ezone. They dont know anything about electronic goods. Unable to solve problems.

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Customer,

We apologize for the inconvenience faced by you. Kindly share your contact number and store at [protected]@futuregroup.in so that I can take it up with the concerned team.

Regards,
Priya
Future Group