Fabfurnish — awaiting refund over 12 business days. I constantly have to call them.

Address:

2001

I ordered a lounge suit and cancelled it because it was going to take six weeks. I want my refund back and in the terms and conditions it states refunds take 7-10 business days. Today is the 12 day and i am still phoning after my money. On friday 8th feb cynthia said she will call me back she made this promise twice. Not only did she promise she will call me but that the money will be in my account. She never called me back and the money is still not in my account. I called saturday and she apologized saying that the accounts staff said they did not process the refund. I asked for her managers number who is apparently manager of accounts as well. He told me saturday there is nothing he can do because accounts doesn't work on a saturday and he will have it resolved on monday he was on his way to the doctor on saturday while cynthia is told me he had a trucking issue. Today monday 11/02 feb 2019 i still don't have my money. He said he was going to call me at 17:00 no called received from fab furniture. I had to call them. And after our line was cut he didn't have the decency to call me back. I called him several tikes after our call cut. I called on cynthia's phone and she told me he left his phone on his desk. What manager leaves his phone on his desk for so long. I tried for over an hour. 17:00 came and went and no one from this company called me back.