Fabfurnish — Not providing us a refund; insisting on a credit note instead

Address:	Gurgaon, Haryana, 122016
Website:	www.fabfurnish.com

We bought a desk from FabFurnish which came damaged, as confirmed by their assemblyman. When we asked for a refund, their customer service said that they don't have a refund policy, even though they do; it's up on their website, and says that as per the customer's preference, they'll either provide a replacement or issue a refund. The complaint was filed within 24 hours of receiving the item, and they're still not helping. They claim to be providing a hassle-free service, but they don't. they really are ripping us off.