[Resolved]  Fastag — Extra amount deducted

Sir

I travelled from hapur to gaziabad via chhajarji toll plaza(NH-24), buyed a new fast-tag on dated 16 Feb'21 and for that payed ₹200. In ₹200, the clear balance is 150₹. Since I had to return back on the same day, So I requested the person to add some more money in my paytm wallet so that i can come back without any obstacle.So added ₹150 more in the paytm wallet. During one way ₹125 got deducted at one toll and while returning back on 17 Feb'21 at 4:00 AM, they stopped the vehicle and said that you have low balance and you have to pay additional penalty with toll. I wasted my 40 minutes trying to convience them that the balance is enough to pay the toll. But they didn't understand and i had to pay ₹250 in cash(via ticket no.[protected] ₹250 - dated 17 Feb at 4:42 am). The behaviour of the employees there was very pathetic and i was unable to understand who all were the employee because none of them was wearing id card nor having any uniform indicating as if the local people were hired there to be and who do not have any way to behave. Presently my paytm has a balance of ₹175. Also when we are supposed to return within 24 hrs we get a toll charge of ₹190 but here I had to pay ₹375.
All the details are mentioned as below:

Vehicle No. - UK18H5773

Mobile No. - [protected]

Fastag no.[protected]

Date of journey - 16 Feb'21 wt 1:03 PM from Hapur to Gaziabad via ticket no. - (toll id -[protected]aP)-₹125 via Paytm

Return journey - 17 Feb '21 at 4:24 PM

Kindly look into the same and you are requested to refund the excess charge that has been paid by me.

Regards
Manoj Tyagi