First Class Services — first class issue in emu train

Address:	631004
Website:	Consumer

Dear team,

Good morning,

This is mail, would like take it for your notification, still there is no single action taken in the below mention trains, occupying first class seats by without valid pass holders and college studens, because of the reason, the real first class holder and season holder, dont have seat even from arakkonam itself. Please take a action on this,

Thanks
Raghu [protected]

— forwarded message —
From: raghu v
Date: wed, nov 22, 2017 at 12:15 pm
Subject: fwd: re: complaint on unauthorised passengers travelling in first class in emu local from arakkonam to chennai-reg
To: comi/mas, [protected]@rb. Railnet.gov.in, [protected]@gmail.com, [protected]@sr. Railnet.gov.in

Dear team,

I am would request you to take care the below action on immediate basis, and also please give response to monthly first class session holder too.

If you are unable to take the action in the below cases, please provide the escalation matrix to whom needs to connect on this mail.

Or

Please stop to provide the first class session stating that you are unable to provide your support in this condition.

More than 25 school and college students occupying the seats and standing place from 7 am to 8.30 am (Arakkonam to chennai local trains)

More than railway employees who dont have valid pass they are occupying the seats along with their friends.

Here, can you please suggest that where is the monthly first class session holders could take travel.

You responded back like to connect with 182, i am not sure, for this case we needs to make call to 182. The respective railway department has to allocate tc in these trains for two are

Three days, so that you could resolve this issue. Please take it this request, i am sure, there is policy in railway that railway employees also can travel in first class even though they dont have first class pass.

Hope you will take proper action on this.

Thanks
Raghu

[protected].

— forwarded message —
From: raghu v
Date: sat, nov 18, 2017 at 7:43 pm
Subject: fwd: re: complaint on unauthorised passengers travelling in first class in emu local from arakkonam to chennai-reg
To: [protected]@yahoo.com

— forwarded message —
From: "raghu v"
Date: oct 26, 2017 07:51
Subject: re: complaint on unauthorised passengers travelling in first class in emu local from arakkonam to chennai-reg
To: "comi/mas"
Cc:

Dear team,

Any chance to have review this issue again on priority.

There is no single evaluation happened.

Still the seats are occupied.. Even standing places too by unauthorized pass holders..

From your reply. I understand that i want make call to 182. But it would be help you people arrange a rpf staff or tc to provide awareness in the compartment

Especially from 7 am to 7.30 pm trains.

Thank
Raghu

Thanks
Raghu.

On sep 5, 2017 13:33, "raghu v" wrote:
Dear team,

Thank you so much for your response,

I am really sorry to say here and again opening this compliant ticket, there is no checking being happening, especially the train which i have mentioned in the earlier mail 6.55 am emu train ajj - mas local and 7.15 am emu fast ajj -, mas.

Still the normal and un pass holder are occupying the seats, more than 20 school students and college students are travelling and they are

Using both front and back first class coach, even standing place too. This is very difficult to travel authorized pass and season holder in

That time period, i am assure here, there is no single ticket collector and rpf were have been in the compartment, especially

These trains. Now a days there is no different between first class and normal compartment because of the reason.

It would be help if you arrange any dedicated tc or rpf to control this issue until getting resolve this issue..

Thanks and regards

Raghu [protected]

On thu, aug 3, 2017 at 12:17 pm, pg cell. Mas pg cell. Mas wrote:

Dear sir,

With reference to your complaint on unauthorised travel in first class coaches in emu locals, it is stated that regular ticket checking is being done especially in first class compartments in emus and offenders are being penalised. However, the ticket checking staff/ special squads have been advised to intensify the checks. Awareness campaigns are conducted among passengers to make use of rpf/grp helpline nos.182/1512 respectively, to enable passengers to inform the railway administration whenever such incidents are noticed for prompt action in this regard.

Inconvenience caused is regretted, please.

In earnest pursuit of better customer care,

Thanking you,

Yours sincerely,

Executive assistant to divisional railway manager,
For additional divisional railway manager / i,
Chennai division.

Ref: g.50/pg/wc/2017-18/197 & m/g.50/em/87/2017.