[Resolved]  Flipkart — Big billion day product cancellation by flipkart delivery chain

Address:

Ahmedabad, Gujarat, 380013

Hi Have palced an order for Lenovo K3 Note on big billion day. Order ID : OD[protected]

I have availed two types of discount in this order:
1) Direct Discount (big billion day off and Citi bank credit card off), 1525 INR
2) Exchanging old mobile phone Canvas A110Q for 2000 INR

This Makes a total discount of 3525 INR. So final amount I have paid is 6524 INR[protected]

At the time of delivery, the ekart logistic Delivery person named Vishal denied to take the exchange because of his own misunderstanding than the product is not same as per name stated in his sheet. He says that product mentioned in the sheet is Canvas 2+ and your product is Canvas 2 which is different, though in reality product is actually the same canvas 2+ (A110Q) with same IMEI number as mentioned in order.
He misunderstood because the flip-cover on the mobile phone was of Canvas2, which I have tried to explain but he denied to deliver the product and exchange the old one.

At the same day I raised the complaint regarding the same and Flipkart CC assured me that your order will not cancel and we will provide u the resolution by 30th October. IN[protected]. However though I have raised the issue the order get cancelled by evening and refund has been initiated.

After 2 days of talk with customer care, the guy finally understood that the issue is because of Flipkart only and said me to reorder the product again with full payment and as a resolution they agreed to provide the same discount as refund of INR 1525 and will also apply the 2000 INR off for exchange and asked me to call CC post ordering the product. CC executive name was "Atul".

As agreed, I placed the order again with full amout payment of INR 9999 and called the CC again to raise the incident ticket for discount and exchange offer.
They have taken the Request. Request number for the same is : IN[protected]

However today the CC executive named "Noor" called me and said we have refunded the 1525 rs amount in ur wallet and cnt process the exchange request because right now there is no exchange offer running and talked so rudely that what ever you have to do do it we will not provide you exchange offer.

Even I have tried to explain her repeatedly that last order was cancelled due to flipkart delivery channel issue and not from my side, even after raising the issue order was cancelled last time and anyways I already had an hour long discussion with flipkart customer care regarding the same thing and they were agreed that I will get both discount and exchange on my new order as issue was created by Flipkart.

Please look into this and provide me both the offers else it will be a fake big billion day.