Flipkart Complaints & Reviews

Flipkart delivery service in Noida is disgustingly poor. They have delayed my second order in last two weeks. The courier guys employed by them are RUDE. They expect you to be at your home whole day (and next day if they could not deliver that day) expecting their visit. Last week i ordered two curtains and the packet was lying with them in Noida for 4 days (at least that's what their website tracking system said). Finally I had to cancel the order.

This week I ordered a Gionee E6 phone. The courier person didn't deliver it and when I complained about it to their customer service, to my surprise my order was cancelled the next day. This can't be any more bizare. Response to mails written to their customer service is standard - we are looking into your complaint.

I bought moto e from flipkart in this moth. I have issue with my phone, during the make a call or pick up a phone, my phone showing blank screen, phone does not show any interface and lock button also do not wotk, this problem not occur all time, 1 time in 4.

What i do

flipkart.com is fooling its customers. If you place an order for the same item more than once, you would be called a "reseller". You will not be able to place order for any item after that. All orders that you place will get cancelled. This happens without any warning from flipkart. They consider themselves bigger than the customer. I placed an order for a hard disk for myself and after 2 days, placed an order for the same hard disk for my cousin. The same was delivered as well. However, now when I am trying to place any order on flipkart.com (be it earrings or speakers), it gets cancelled automatically. They assured me so many times over an email that this is due to a technical issue, but nothing worked out. Even now any order that I place gets cancelled. The telephonic customer support team is not able to help at all. I sent my last email on Monday 23 June, but no response from the customer support team for the past 5 days. This is so foolish. Their email response is as below: On June 14: "Order Id: OD[protected] Item: 925 Silver Alloy Dangle Earring Thank you for taking your valuable time to write to us. I am really very sorry that your order was cancelled due to reseller issue. The order was cancelled by the system due to some technical issue and auto generated response was sent. I humbly request you to accept our apology for inconvenience caused to you. I have contacted and informed our technical and dedicated team to look into the matter and ensure that the same should not be repeated in future. We will make sure that none of our customers should face the same issue. " On June 17: "Hello Jeetu, Thanks for reverting to us. Please place the order and the same will be delivered to you. If any issue arises while placing the order or after placing the order, let us know and we will assist you. In previous email I was trying to inform that if you have requirement of multiple numbers of same item, just inform us and our dedicated team which assist customer in placing bulk order will assist you. You can use wallet of your flipkart account. You can log into your flipkart account and place the order as the same you have placed the earlier order. Once again I would like to assure you that we will assist you for any issue." They have been giving me assurance that the order will not be cancelled, however, it gets cancelled every time. I don't understand why do I have to give an explanation. If you (flipkart.com) believe that the same customer cannot order the same item more than once, then your systems should be robust enough to detect it and not allow the customer to order at the first place. Rather your systems would first accept the order and the money blindly without looking at the past order history and then your systems would foolishly cancel the order and process refund. At least educate your customer first that you guys don't want the same customer to order the same item more than once so that the customer don't place such repeated orders. All Customers Beware!!!

We have purchased a sony camera on 31.5.2014.But when we start clicking the photographs, we got blurred images.We then given camera to sony service centre, but till date they people are making excuses-saying that lens has to replace but everytime when we call them they were not giving any clear date .Now, I am fed up with all this.I am thinking why I purchased such a product from flipkart ?Please replace it or do something as possible as soon.

The statement made by the customer care representative "You have to wait if you want the product or we will refund your money". I had to hear this after waiting for 7 days to get the delivery which still not delivered where the delivery commitment was 3 days back. I had placed an order on 21st June 2014 for a mobile phone device, order number S48106188 which was supposed to be delivered on 25th June 2014.First of all delivery was not done as per the committed time in addition customer are representative who attended my call today on 27th June 2014 around 9PM IST was so rude and reckless that i was shocked. They have a feedback survey after the call which they avoid by not disconnecting the call. He was holding my call so long thinking that i will disconnect the call and skip the feedback survey. I even asked him that i have to give a feedback so waiting. For which he says, there is no feedback survey you can disconnect. He also said its not working. I hope the company monitors this and ensure to take action against such employees. Well its upto flipkart. But i will never buy a product from this company aand i will also alert people about this.

I ordered a Spice mobile Mi 426 on dated 11 June 2014(order no. OD [protected]) & received on 14th June 2014.As I started to use, it showing lines on display & day to day its increasing.So I request to you plz change my phone Regards Amit Sharma [protected]

I just ordered a new moto x from flipkart one week ago...it has started giving some problem regarding network and sim.i used two sim cards and its not detecting in moto x...and also its hanging some times..the simcard is working in other cells but not in my cell...so i hereby request you to replace it..

I had purchased this product & now it is not working i.e. XOLO Q1010i. Order No - OD[protected] . Earlier launched complaint on high price & now phone is not working. Last time we purchased from you i.e. lava iris OD[protected] <http://www.flipkart.com/ch.php?utm_content=click&u=1bd5a0b8ad0b4cdebabb0...⇄ . The phone stopped working so we purchased Sony xperia from you. We got our balance in wallet & purchased Sony xperia, Even xperia has a problem, even though my let go attitude has bought us in a trouble. Today we have our company important data to be complete but because the phone has stopped working I will have to immediately buy another phone at morning anyhow. Kindly requesting you to process for refund otherwise we will launched a complaint of harassment to the police commissioner of Thane & not allow your flip kart courier to be enter in Hiranandani estate Thane. I need a Refund on any given condition. The phone has been stopped totally blank & not working. I do not trust your company now. I had purchased a lot of items from flip kart but on mobiles & laptops your company is just providing faulty products & harassing the customers unnecessary. We need is refund no excuse from you.

My name is pavan kumar. My order id OD[protected]. I ordered mobile motog from flipkart on 22nd may. Intially they sended damaged piece, so i return back to flipkart. they said they refunded the money on 7th of july and also they told to me wait for 10 business days. I waited for more than 15 business days but from their side there is no response. I have called them so many times but they are not transferred the money into my account. Please solve my problem mob no-[protected]

My order was places on 17th June 2014 and it was supposed to be delivered by 26th June which happens to be today. I'm from Kolkata and I haven't received my order yet. When I tracked my order it said Transit to Kolkata Sort Facility and its since 7 days. My order is a Sony Walkman worth Rs.3600.

I received 2 Nos of moto e on 24/6, a black and a white color gadgets.Unlucky black color mobile have loose back cover i also buy an extra back cover for it and its not suiting for that. I contact to the delivery boy he told me to contact to the customer care, plz resolve the problems... With regards Vivek Ts

Hello name :omkar registered mobile:[protected] tracking id:WSRC[protected] I am very much disappointed with your customer service agents . I called them thrice once in the morning and next two calls in the evening at 7:45 and 7:55 and no one had given me solution.Actually today morning when i got msg from flipkart regarding the courier boy number i immediately called him and said that i will not be there in my flat until 6.00 in the evening and asked him to come after 6 then he said that their work will be done by 2to 3 pm an they will not b able to come in the evening then i immediately called flipkart customer care and complained and they said they raised a complaint and u will get ur shipment by evening 6 but ii did not get that is when i again called flipkart in the evening 7:30 and spoke with some person he apologized for not delivering and said that he will make sure that i will get it tomorrow then i asked him are sure abt it then he said that i cannot guarantee but i will try then i said i want some guarantee then he said that he would write a mail to superiors an asked me to wait and he cut the cal then i again called then some lady picked up and said that we cannot do anything abt it then i asked her to transfer my cal to superiors then she made me wait for 5- 10 min and then said no one is available and then when i said i can wait till more she cancelled my call . last thing that i want to mention is that when i called the courier boy twice why was it mentioned shipment status that Undelivered Because Of No Response. I Want Some One To Call Me Back Or Mail Regarding The Same.

Dear sir/mam, I have bought Spice mettle flo 5x Mi504 from you. I want a leathercase to protect it But i couldnot found it Anywhere . i want u to bring some colourful flipcovers for this model . I had ordered leather Case for sony xperia C and its wonderful ... I just want like that for spice mOdel. i will be very Thankful to you i[censored] could bring that. Thank yoi

Hi Team, I placed one order OD[protected] on 20 June on Filpkart India ( Payment done), and as per Track order it showed me delivery date 24th June, but till today(25th june ) I have not got order nor any update on Order Track, its still showing Processing, not shipped yet. I talked to Customer care daily, and on 24th june Customer care told me I will get my order by 26th, but when I checked with Customer care today 25th ( Yusuf Ahmad - Banglore not sure if its real name) he was so rude & told me either wait for 6-7 Days or take refund. I am not sure if this is valid behaviour of firm like Flipkart. Please suggest. Regards Dharendra

Dear sir/Madam,

I have ordered Lumia 630 dual sim modile through Flipkart online shopping.

I have paid full amount while ordering itself.

My order no is OD[protected] (1 Item).

Mobile is delivered on 19.06.14 . but in that Head set is not available.

I dont know why it is missed. I have already informed this through toll free no also but till now no response .

Need your actions based on this mail.

Regards,
C.Ramkumar

I had ordered Moto g on flipkart. Tracking ID : WSRP[protected] . Order Id : OD[protected]. Courier Name : eKart, Pune. I received delivery at company office through courier. When I opened courier I found "Wheel Active" soap instead of "Moto G handset. I have already raised complaint through customer care. Its more than 7 business days, still issue has not resolved. Constumer service and customer support of flipkart is hopeless. Even after writing to its CEO Sachin bansal (sachin.[protected]@flipkart.com) no response from him or his company executives. I had already given this news in Indian Express, pune edition. So company is offering 20 % amount as compensation. Now I want full compensation for this product.

dear flipkart team,
i purchased moto g mobile on last month 20 th .since i facing problem with this phone on off problem, touch didnot working properly, so many time i contacted to flipkart consumer care person, flipkart consumer tecnical person s side no response . i went to motorola service center, tecnician said that board problem, pls contact flipkart team for mobile replacement, so i requesrt you pls contact for my mobile no. [protected]. my name rajesh babu, from hyderabad.

I ordered Moto E mobile phone on 18/06/2014 which was supposed to be delivered by 24/062014. When it was not delivered to me by that time I checked website for tracking details and to my surprise the status was mentioned as "your product have been delivered on 20/06/14". But I didn't receive any call/SMS/mail about the delivery from either flipkart or its courier partner then how can I believe that you really made an attempt to deliver the product. I need an explanation about this and how Flipkart are going to compensate me for this product as I have already paid for it through debit card.

Tracking ID WSRC[protected] Will be delivered today before 7 pm by Ambadas Ghatkari ([protected]). This message was received on 23rd Jun 2014 in the morning till this time delivery is not given. Pl. Cancelled delivery as your service is horrible. This item is booked by my son Dheeraj Korade (([protected]) message received on same mobile. Thanking You DT Korade [protected]

I have ordered Moto X and Moto G mobile from Flipkart on 21st Jun Sat. And i received it on 23rd Jun about 4.00 pm when i opened the Mobile both the mobiles Moto X and Moto G display are fully damaged and the boxes were also damaged. I had registerd a complaint with the Flipkart Customercare around 4.30