Flipkart — OD[protected] | Moto G (Black, with 16 GB) | NO handset inside the box purchased from FLIPKART | |||
Hello, I ordered MOTOG mobile from flipkart on April 20 and its delivered to us on April 24.But within 40 min after the delivery, we found that the sealed box is not having HANDSET. The phone itself is not there while the ear phones and charger is there. I have raised a request immediately. What happened: 20 april -- ordered 24 apr : thursday : 12 pm -- recieved courier 12.45 pm -- called courier person who said, they cant help and request has to be raised to FLIPKART 1 pm -- called flipkart 2.40 pm -- chat with flipkart and rised a complaint |[protected]. 5 pm -- called in the evng 11.15pm -- raised a return request through product missing section[protected]mail recieved) 28 th April (monday) After 6 call follow ups and waiting, flipkart came up with the status that their investigation is showing that the handset is present in the box and they cant help any further on this. I demanded a invetigation report immeditely but for which again flipkart requested for 24 hrs more. __________________________ Ekart Logistics Tracking ID : WSRP[protected] Item: Moto G (Black with 16 GB) Total Amount: Rs. 13849 Weight: 0.4 Kg(s) Receiver Jayaram Alla, SFA-233 Autonagar BHPV post, Visakapatnam Andhra Pradesh - 530012. Shipper WS Retail Pvt Ltd, Bangalore Banglore - hyderbad - visakapatnam - my home [protected][protected][protected] I have the following proofs 1) Invoice number 2) complaint number and request numbers 3) Courier trackng id 4) order details along with the flipkart mail showing the weight details. __________________________________________________________________________ I am really frustrated now and lost all the faith on flipkart. I am feeling like cheated that too by a very wel known service FLIPKART.Even my friends have mailed flipkart asking for right action as they too started worrying about future purchases . Please help me.. Its a matter of 14k... I am working day and night shifts to earn this money. and I dont want to let loose a single rupee regards Jayaram Alla. Was this information helpful? | |||
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 67 Comments | |||
Comments
This is completely not expected com flip kart service.. If they want to bring their trust back from the customers, the should respond accordingly and provide the handset immediately.
Reply
https://www.facebook.com/jayaram.alla/posts/[protected]?comment_id=[protected]
above is a publicly shared mail chain which I am running in order to create awareness to my frnds, relatives .. each and evryone...to be CAREFUL BEFORE PURCHASING FROM FLIPKART.
till now this issue is been shared by 12 of my friends - which mean 12* 300(approx) users are known and informed of this situation.
@flipkart - Please do understand the situation and take an action immediately.Prove yourself !
above is a publicly shared mail chain which I am running in order to create awareness to my frnds, relatives .. each and evryone...to be CAREFUL BEFORE PURCHASING FROM FLIPKART.
till now this issue is been shared by 12 of my friends - which mean 12* 300(approx) users are known and informed of this situation.
@flipkart - Please do understand the situation and take an action immediately.Prove yourself !
Hi Jayaram,
I called up FLIPKART customer care and informed the executive about this situation. I told him that this sort o[censored]nethical behaviour is not expected from FLIPKART and that too towards a corporate customer. In reply he provided me an email [protected]@flipkart.com stating that this email can be used for escalation to higher management. If you haven't already sent a mail to this email id stating your issue, kindly do so mentioning the Order Number and explain in details the situation. I hope your issue gets resolved very soon.
I called up FLIPKART customer care and informed the executive about this situation. I told him that this sort o[censored]nethical behaviour is not expected from FLIPKART and that too towards a corporate customer. In reply he provided me an email [protected]@flipkart.com stating that this email can be used for escalation to higher management. If you haven't already sent a mail to this email id stating your issue, kindly do so mentioning the Order Number and explain in details the situation. I hope your issue gets resolved very soon.
Flipkart Management I am in support of Jayaram on this issue. If you really want to promote online shopping, it has to be your responsibly to make sure the product reach the customer and any pilferage should be flipkart's responsibility .
Right now Flikart is enjoying sweet time due to popularity but remember that such incidents will dent your image and the repetitive such incidents will keep people away from your site.
Right now Flikart is enjoying sweet time due to popularity but remember that such incidents will dent your image and the repetitive such incidents will keep people away from your site.
Hello nilamdyuti, Thank you your help.I have already sent 6 mails to [protected]@flipkart, com but i never saw any communication through mails.(since the formatiing here is changing on updating.I tried my level best to make it easy to readable)_________[1]_____first mail -- OD[protected] | Moto G (Black, with 16 GB) [Incident:[protected]]...My first mail to [protected]@flipkart.com. GOT call but not reply on mail. I tried explaining by talking about my purchase history_______[2]___ mails sent by my frnds to [protected]@flipkart.com...(a)Order ID: OD[protected] | Moto G (Black, with 16 GB) [Incident:[protected]]...APRIL 28...(b)OD[protected] | Moto G (Black, with 16 GB) [Incident:[protected]]...APRIL 28________[3]_____ OD[protected] | Moto G (Black, with 16 GB) [Incident:[protected]]...APRIL 29 ...I mailed to [protected]@flipkart.com listing 7 actions which I have taken as of 29/04/2014 and asked for an immediate action.NO REPLY for this yet________[4]_____subject : Please edit your review of Moto G...APRIL 29... my reviews are deleted without my permission and later when questioned I was informed that they are no product reviews hence were removed.BUT point to be noted that reviews saying FLIPKART Service is GOOD are ok_______[5]_____ OD[protected] | Moto G (Black, with 16 GB) [Incident:[protected]]...APRIL 29...Sent pics of the empty box...REPLY : Just got a acknowledgement________[6]______Facebook issue: Jayaram Alla [Incident:[protected]]...APRIL 29 ...incident created as I posted on the flipkart page in facebook...REPLY : This email is with respect to the telephonic conversation. As perinternal update, the order has been delivered to you. Therefore, we will not be proceeding with any replacement.
It must be the Seller who did this...Flipkart should investigate and take strict, strong action against that retailer/seller...they are destroying people's trust on Flipkart, or is it that customer doesn't matter to flipkart !! and its all about money money !!... no matter what if you have proof it was empty go for legal action...and for future, never buy any electronic devices online if you can buy locally or physically visiting a store, not even from trusted website(s)..
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