Flipkart — What a pathetic customer service

Address:	Thane, Maharashtra, 400612
Website:	www.flipkart.com

What a pathetic experience. I have been shopping online from last 5 years. I have tried snapdeal, amazon, yepme, pepperfry and ebay. Had a really good time with snapdeal, amazon, yepme, pepperfry and ebay. I ever bought anything from flipkart because your price is always high. First time I decided to give u a try and what a pathetic experience. My order # OD[protected]. This order was for orthopaedic sandal for my mom. It took really long for the seller to dispatch the product in the first place. Delhivery courier was going to deliver the package. On 23/12/2015 I got message around 4 pm that package was out for delivery. So I stayed home. Then at 8 pm got a message that could not be delivered when I checked delhivery’s website it stated my address was incorrect and my number was not contactable which is pure rubbish. I double checked the address and phone number. Both were mentioned correctly. I lived at this address for 27 years. 2 passports have been issued to me on this address. So what you are tying to say is that the address that police was able to verify twice for my passport is not right. Second thing is my phone was on all the time. I was using internet on my phones sim so it was connected to the network. If the delivery person would have called me he would have been able to get through. Courier person did not try to find my address and he did not call me for sure. During the same time in the night I wrote an email to delhivery and flipkart to look into it. Message that I got was the order is cancelled and I will receive my refund by 06/01/2016. Its so pathetic that I need to wait this long to get a product and then your courier is lazy and you cancel my order and I have to wait 2 weeks for my money. I will never ever do business with flipkart. And if you guy continue with such terrible customer service I am wondering how long will you survive. Good job flipart on such a disappointing service.